You don’t really believe that the only way you can provide outstanding customer service, is by being a Master Card customer service rep do you?
Hopefully not. In any event, what you say to the following real world numbers. Because hopefully, they will open your eyes to an incredibly untapped market (that sadly) to this point, you may not be fully taking advantage of.
Or worst yet, through no fault of your own, you may in fact be totally ignoring. Most of you are familiar with the incredibly popular online dating site (match.com) correct?
If you’ve ever watched any of their frequent TV ads, you’ll notice they make you aware that 20% of most new beginning personal relationships, now initiate online.
Which means (entrepreneur) no matter how you slice it, that’s an awful lot of people, don’t you agree?
Of course right about now, your wondering how (if at all) those figures relate to being a Master card customer service Superstar?
Hold on, that will be covered shortly. In the mean time, chew on these eye opening stats as well.
Because they may very well lead to a new previously untapped mega profit center.
You Don’t Have To Be A Master Card Customer Service Maniac!
(In order To Provide Outstanding Customer Service!)
Would you agree that, if there were a segment of your current market base that represented at least 20% of your total gross revenues, and for whatever reasons, you weren’t currently tapping into it.
That you’d be (undoubtedly) missing the boat? Well, whether you realize it or not, but (on average) about one in five or a whopping 20% of your loyal daily (offline) foot traffic, is a mentally challenged patron.
And their total gross revenue base equals (believe or not) a staggering 150 billion (yes) you read that right! A 150 billion dollars in annual revenue!
To those (on and offline) patrons that are savvy enough to cater to them.
Because some of your peers (believe it or not) are purposely going out of their way to ignore this incredibly huge (virtually) untapped market base.
Three Simple Reasons Why You Don’t Have To Be A Master Card Customer Service Rep In Order To Stand Out In The Minds Of Your Best Customers!
Honestly, how hard is it to care enough to go out of your way to see to it, that a 20% of your daily loyal customer base ( a mentally challenged individual) gets extended the same exact common courtesy, that you extend to the other 80%?
You don’t really need to be a certified Master Card customer service rep, in order to do that, do you?
With that said, here are three incredibly simple, non expensive ways, for you/all of us, to seize the moment and provide really good customer service.
Because good to outstanding customer service, is definitely one of the most important keys to consistently growing your business, for (literally) pennies on the dollar.
1.) Customer service tip # one: On or offline but (especially) online. Entrepreneur, be available to customer, clients, but especially your potential customers!
In other words, don’t hide behind the technology of the Internet, instead, use it as a way to reach out and connect with your customers.
Frequently check and return those emails.Because you never know what long opportunities, a few email correspondences can ultimately lead to!
2.) Customer service tip # two: Learn “how to” show genuine empathy for (both) your valued customers and or employees. Hear what they’re trying to convey to you.
Because both of those valuable assets, have keen insights into where your dropping the ball and coming up short! Their powerful free input can and will ultimately lead you to success! (No matter what your particular niche is.)
3.) Customer service tip # three: Leverage the powerful feedback and insights your best most loyal repeat customers/clients and valued employee/associates provide.
Create a contest, for (both) your customers and another for your valued employees.
And (really) reward the top three suggestions they provide.
Not sure what rewards to provide? This is where having some non competitive joint venture partners, can really come in handy! Because the good ones, will be more than happy to provide you with some valuable free or low cost goodies to spread around.
So you see entrepreneur, you really don’t have to be a Master Card customer service maniac in order to provide outstanding customer service!
As always, if you got any value out of this post, please Digg or tweet this. Thanks!
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