How Answering Three Simple Questions Will Greatly Improve Your Customer Service Skills!
Who isn’t up for improving your customer service skills? Especially when for the most part, it doesn’t require you to spend a lot of traditional upfront out pocket money, that truth told you probably don’t have. And even if you do, it’s probably well spent elsewhere, don’t you agree?
Besides, if (or better yet) when you actually take the time to greatly enhance your money making customer service skills, the financial rewards are long term and it helps to super clue your customer/client base you!
Far better than any slick promotional ad campaign ever will!
Why Take The Time To Improve Your Customer Service Skills?
How many times have you read (been told about) or unfortunately personally experienced a rather negative situation with a company? And it escalates to the point that you feel compelled to complain loud and often (both) on the social sites and to any and everyone that will listen! First of all, believe it or not. This type of extremely negative situation is very rare. Oh it occasionally does happen, but because of all the enormous (on and offline) competition, it simply doesn’t happen that often-thank goodness!
But here’s the main point; in at least three quarters of the cases (75%) or more! Whenever the company sincerely steps up, admits to their part of the mishap and truly tries to make the customer/client whole in someway shape or form!
The customers are more than willing to forgive and forget! Which means, any serious entrepreneur that is not willing to whole heartily strive to improve their low cost, high impact (long term) money making customer service skills!
Has a fool for a CEO!
You Honestly Strive To Consistently Answer These Three Simple Questions! (And Your Customer Skills Will Be As Valuable As Money In The Bank!)
Entrepreneur, in case you still haven’t figured it out yet! Responsive customer service, actually cost far less than other traditional business allocations, yet the long term benefits can be enormous!
So deep as deep as you can, when you attempt to not only answer the following three, but implement the ongoing appropriate actions as well! (note: There absolutely positively is no one “correct” answer and or response to three -internal investigation” type questions.
1.) Long term customer service enhancement question # one: What is the # one thing you can and should do today to make your (on or offline) customer/client’s buying experience easier/faster/more convenient?
2.) Long term customer service enhancement question # two: What can or should you do this week to accomplish the same outcome as question # one?
3.) Long term customer service enhancement question # three: What can or should yo do this month to accomplish the same outcome as question # one? The bottom line is this; what strategic incremental things can do a daily, weekly or monthly basis, to improve your customer/client satisfaction? When answer those three simple questions, you’re on your way to dramatically improving your customer service skills.
Please list at least two simple spin off concepts (in the comments section below) that you can apply to your business, product or service in the next 30 days or less!
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