You don’t really have to ask how and why excellent customer service can andwill add an extra 25% more gross profit to your bottom line do you?
For ex; when was the last time you or a friend were treated to a nice calorie rich continental breakfast or a hearty lunch that was sponsored by (paid for) by one of the places that you frequently do business with.
It certainly won’t hurt your chances for long term success; if you can inexpensively generate long term customer loyalty, by applying (low cost) proven customer service tips and strategies.
Let the following five proven customer service tips help you take a giant step towards inexpensively accomplishing that goal.
Why Excellent Customer Service Matters… (And Five Incredibly Simple Ways To Make It Payoff!)
1.) Proven customer service tip # one: Can you remember the last time one of the main places that you frequently do business with gave you a nice customer achievement or customer recognition award?
Think about the last time you were inside someone’s business and saw a picture of that months “customer of the month” or quarter?
Think about how much more powerful that recognition would be, if the person featured, just happens to be a successful small business as well?
Maybe they can spot light your business on their blog as well.
2.) Proven customer service tip # two: Your long term business prosperity will be greater enhanced any time your business openly recognizes or acknowledges your customer and clients major personal events (such as) wedding anniversaries, birthdays, recent newborns, retirements and or promotions etc.
Or other business promotions etc.
3.) Proven customer service tips # three: This next one is huge. Does it make sense for you or one of your top joint venture partners to periodically sponsor special one -three day seminars or workshops once every month (or quarter) that addresses your customer most pressing needs or issues.
If for example, your JV partner happens to specialise in a subject that really concerns your customer/client base, offer them two complimentary tickets at special discounted rate (if not for free) in order to attend this offline event.
You could also send them a link to attend a special “No holds barred” no questions barred free online webinar that answers and addresses these and other major concerns.
This type of low cost high powered customer service (power) move really helps to position your company as the one to do business with.
4.) Proven customer service tip # four: As often as you can and (as soon) as you can, have all your staff that frequently comes in contact with your customers and clients, get on a first name basis with them asap.
Because the sooner they are on a first name basis with (both) them, their spouse (and or) significant other and kids etc.
The faster your valued customer base will feel more comfortable repurchasing and referring your business, product or service to their valuable inner circle and contacts.
5.) Proven customer service tip # five: Have you ever heard the phrase “tell them why and they will buy?” It’s true.
That simply means, whenever possible, let your customers and clients in on the how’s and the why’s of your business philosophy.
Take the time to properly educate your customers (and employees and associates) on the methods to your madness.
Because rarely if ever do your competitors (big or small) ever do it.It will pay huge dividends over time.
While these five incredibly simple (not to mention) non techie, mega proven customer service tips will (over time) of course, add significantly to your bank account.
And obviously, used as a single strategy here or there, you don’t receive the overall total effect, but used collectively, your bank account will surely grow!No matter what particular niche market is.
And you won’t have to wonder how or why excellent customer service puts up to 25% more gross profit in your pocket now!
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Because it will help you master your effective communication in marketing skills. And help you increase your business by at least 25% in the next 90 days or less.
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